Guide
Connect your company directory via SCIM
You create a SCIM token, have it entered with the base address in your identity provider and check which people and groups your directory delivers to knooing.
7 min read
Guide
Assign roles to groups from your directory
You assign a role in knooing to a group from your directory, check the assignment, switch on role revocation when a group membership ends and have mappings with special rights approved by a second person.
8 min read
Guide
Create, version and run runbooks: manually or on a schedule
Runbooks record recurring CMDB tasks as a sequence of steps, versioned in revisions, run manually or on a schedule. Each run gets its own ticket.
6 min read
Credentials in the vault
Guide
Connect your company's password vault: Azure Key Vault or HashiCorp Vault
You connect your company's password vault to knooing, define which secrets knooing may read and test the sign-in.
8 min read
Guide
Discovery collectors: use a password from your company's vault
You point a discovery collector to the password in your company's vault, test the connection and read the usage log.
8 min read
Provider CMDB from ServiceNow
Guide
Connect your service provider's ServiceNow CMDB: connection, tables and interval
You connect knooing to your service provider's ServiceNow CMDB, choose tables and classes, decide what happens to vanished CIs, test the connection and save.
10 min read
Guide
Pull your service provider's ServiceNow CMDB: start the first pull and read the log
You start the first pull from the provider's ServiceNow CMDB right away, read in the log what knooing took over and check the CIs with their origin in the CMDB.
8 min read
Guide
Provider's ServiceNow CMDB: fetch changes, run a full sync and spot vanished CIs
You fetch changes from the provider's ServiceNow CMDB, start a full sync and spot CIs the provider no longer reports.
7 min read
Hand incidents over to ServiceNow
Guide
Set up the ServiceNow connection for service providers: add, test and assign an instance
You add your service provider's ServiceNow instance in knooing, check the handover settings, test the connection and decide which providers and services it serves.
9 min read
Guide
Read the communication log of the ServiceNow connection
You open the communication log, find every call for one ServiceNow ticket and see in detail what knooing sent and what ServiceNow answered.
5 min read
Rights, auditor access and recertification
Guide
Give auditors read access and trace their access
You give internal or external auditors read access to registers, tickets and logs through a dedicated role and see in the security log what they read.
6 min read
Guide
Recertification: campaigns, cycles and deadlines
knooing regularly checks who holds which role: all accounts yearly, privileged roles half-yearly and all accounts with access to company data monthly.
4 min read
Guide
Confirm or revoke permissions and close the campaign
You decide per account and role in a recertification campaign: confirm, also several at once, or revoke with a reason, and then close the campaign.
5 min read
Guide
Segregation of duties when assigning roles: prevent, detect, resolve
knooing prevents a person from receiving both sides of a risky permission combination and shows existing cases with a 30-day deadline before escalating.
5 min read
Retention and data subject rights
Guide
Set retention periods: data category, period and approval
You set how long personal data in the service desk is kept, have a second person approve the period and see in advance how many records would be affected.
7 min read
Guide
Handle data subject requests: access and erasure under the GDPR
You search the stored data of a person, answer an access request and anonymise their contact data on request. Every request stays traceable with deadline and result.
5 min read
Document integrations and the platform
Guide
Define integration patterns per business domain
You define per business domain how critical it is and which integration patterns are allowed for new connections.
4 min read
Guide
Document data flows: source, target, content, pattern and owner
You record every important data or control flow with source, target, content, pattern and owner, including flows without an integration in knooing.
4 min read
Guide
Read the configuration log: who changed which setting and when
The configuration log shows every settings change with before and after values, person and time; you filter by area and export the entries as CSV.
4 min read
Guide
Customisations and technical debt: what differs from the delivered state
The customisations overview separates standard configuration, configurative extension and custom code, shows the upgrade relevance per add-on and rates technical debt.
4 min read