Docs
Guides & documentation
Step by step through the knooing platform. Clearly explained, with interactive click markers.
Modules
Getting started
Signing in, home page, navigation and the core concepts of the platform.
2 entries
Sofia
Ask the AI assistant questions, generate analyses and export them.
1 entry
Transformation & Security
Transformation, NIS2, security incidents and vulnerabilities.
2 entries
My Company
Portfolio, services, suppliers, departments, redundancies and deep analysis.
24 entries
IT asset management
Manage devices and locations.
25 entries
Configuration management
CMDB inventory, findings, data flows and evidence.
146 entries
Service Desk
Handle incidents, requests, problems, changes, approvals and SLAs.
250 entries
Tools
Learning platform, TBM explorer and reports.
2 entries
Settings
Set up tenant, users, capabilities, integrations and other master data.
20 entries
Getting started
Guide
Set up the start page: add, arrange and refresh widgets
Step by step to your own start page: add widgets such as open incidents and SLA status, remove the ones you do not need and choose the automatic refresh.
6 min read
Guide
Set the default dashboard for everyone
Step by step, with the right permission you set a start page for everyone: arrange the widgets, save the layout as the default for everyone and finish editing.
3 min read
Transformation & Security
Guide
Record vulnerabilities and penetration test findings: CVSS score, deadline and responsibility
You record findings from vulnerability scans and penetration tests with a CVSS score. knooing derives the remediation deadline and shows what is overdue.
6 min read
Guide
Remediate a vulnerability and confirm the retest
You set a finding to in progress, record who remediated it and who independently confirmed the retest, and close it as remediated.
5 min read
My Company
Show all 24 →Guide
Maintain cost centres: create, rename and clean up
Step by step to the list of cost centres you assign devices and other assets to: create, find, rename and delete those no longer used.
5 min read
Guide
Record a subcontractor of a service provider and have it approved
You record at the supplier engagement which company your service provider engages. A second person approves its use, then it appears in the register of information.
6 min read
Guide
Get warned before an application's end of support and end of life: maintain the date, open the warning, choose the e-mail
Step by step to timely warnings for applications in the portfolio: enter end of support and end of life on the application, open the warning in the bell and decide whether and when the e-mail comes.
6 min read
Guide
Read the asset costs of a service: TCO per service and year
Step by step to the technology costs of a service: open the service under my services, pick the year in the costs tab, read the total per cost type and check assets and contracts with their share.
6 min read
IT asset management
Show all 25 →Guide
Assign contracts on a device: supplier and deadlines right on the device
How to assign the maintenance, support or leasing contract that covers a device in IT asset management, and see supplier, term and notice date on the device without having to know the supplier.
4 min read
Guide
Read the costs and TCO of a device: from acquisition to disposal
Step by step to the total cost of a notebook or other device: open the device in IT asset management, record acquisition data and own operating costs, and read the residual book value after disposal.
7 min read
Guide
All hardware assets in one list: servers and devices in IT asset management
Step by step to extend the device list with servers, storage systems and network devices, read the status correctly, open an object and check that a change looks the same in IT asset management and configuration management right away.
7 min read
Guide
Record acquisition, book value and sustainability of a device
Step by step to record a notebook with purchase price, purchase date and useful life, read the estimated book value, add the residual value and record the CO2e footprint and the planned reuse with the manufacturer data sheet.
7 min read
Configuration management
Show all 146 →Guide
Find systems in the inventory: search, filter, sort and save as a view
You quickly find the systems you need in a large inventory with search, filters and sorting, and save the setting as a view for next time.
5 min read
Guide
Create a service certificate for a supplier and service
How to record which scope, validity and reporting duty apply to a service at a supplier.
3 min read
Guide
Define support levels with scope and staffing on the service certificate
How to define per support level what is delivered, in what time, via which channels and who is R, A, C and I.
4 min read
Guide
Monitor the reporting obligation of a service certificate
How knooing generates reports per period from cadence and format, monitors deadlines and confirms receipt.
4 min read
Service Desk
Show all 250 →Guide
Personalise the incident list: own cases, saved views, keyboard shortcuts
You show only the incidents assigned to you with one click, save filters and sorting as a view, share it if you like and work through the list with keyboard shortcuts.
5 min read
Guide
Define support level KPIs per ticket type and read them in the provider report
How to track the same KPI separately for incidents and problems and read it in a supplier's provider report.
4 min read
Documentation
Offshore processing at a glance: location, policy and monthly report
How knooing records from which country tickets are processed, which policy your company has approved for it and how a monthly report results.
4 min read
Guide
Maintain location assignments: grouped view, editing and history
Step by step to read all location assignments grouped by user, create, edit and end assignments, and follow in the history who changed what and when.
7 min read
Tools
Guide
Create an AI report, refine it in the chat and download it
You describe the report you need in one sentence. The AI builds slides from your data, you refine them in the chat and download the report as PDF or PowerPoint.
5 min read
Guide
Send an AI report by e-mail on a schedule
You add a schedule to an AI report. knooing then regenerates the report daily, weekly or monthly and sends it as PDF or PowerPoint to up to 25 recipients.
5 min read
Settings
Show all 20 →Guide
Connect your company directory via SCIM
You create a SCIM token, have it entered with the base address in your identity provider and check which people and groups your directory delivers to knooing.
7 min read
Guide
Assign roles to groups from your directory
You assign a role in knooing to a group from your directory, check the assignment, switch on role revocation when a group membership ends and have mappings with special rights approved by a second person.
8 min read
Guide
Create, version and run runbooks: manually or on a schedule
Runbooks record recurring CMDB tasks as a sequence of steps, versioned in revisions, run manually or on a schedule. Each run gets its own ticket.
6 min read
Guide
Connect your company's password vault: Azure Key Vault or HashiCorp Vault
You connect your company's password vault to knooing, define which secrets knooing may read and test the sign-in.
8 min read