General Terms & Conditions

Date: 24.03.2025

 

A. General Terms & Conditions (GTA)

§ 1 Scope of application

(1) These General Terms and Conditions of Contract (GTCC) for Software as a Service (SaaS) and the provision of associated IT Services (hereinafter "GTC SaaS") govern the legal framework for the provision of standard software offered by knooing GmbH (hereinafter "knooing") for remote use via telecommunications equipment, including the provision of associated IT services. The provision of the standard software (here in after referred to as "software") as a SaaS solution and the provision of the associated IT services is hereinafter referred to as "SaaS service".

(2) knooing offers the SaaS service exclusively to customers who are entrepreneurs (§ 14 BGB), a legal entity under public law or a special fund under public law; knooing does not accept orders from consumers. In the following, the term "customer" refers to any company that concludes a contract with knooing for the provision of the SaaS service (hereinafter "SaaS contract") subject to these GTC SaaS.

(3) These GTC SaaS and the documents referred to herein apply exclusively. Deviating, conflicting or supplementary General Terms and Conditions of Business andPurchase (GTC) of the customer shall only become part of the contract if andinsofar as knooing has expressly agreed to their validity in writing. Thisrequirement of consent applies in any case, for example even if knooing beginsto provide services to the customer without reservation in the knowledge of thecustomer's GTC.

(4) The documents referred to in these GTS SaaS, in particular the product description and the offer, are integral parts of the SaaS contract.

(5) Individual agreements (including collateral agreements, supplements and amendments) shall in any case take precedence over these GTC SaaS. A written contract or confirmation from knooing is decisive for the content of such agreements.

(6) References to the validity of statutory provisions are for clarification purposes only. Even without such clarification, the statutory provisions shall therefore apply unless they are directly amended or expressly excluded in these GTC SaaS.

(7) The provisions of these GTC SaaS apply accordingly to the provision of application documentation as well as the provision of patches, updates, upgrades and new releases and versions of the software to the customer as part of the rectification of performance defects.

 

§ 2 Subject matter of the contract

(1) knooing considers itself bound to offers for four (4) weeks, unless a different period is expressly stated in the offer or it is designated as non-binding.

(2) The SaaS contract with the customer shall be concluded, including these GTC SaaS, if the customer declares acceptance of the offer in writing within the specified binding period or, at the latest, upon receipt of the services provided by knooing on the basis of the offer submitted to the customer.

 

§ 3 Service provision and scope, transfer point

(1) knooing shall provide the customer with the technical possibility and authorization to access the SaaS service, in particular the software, by means of telecommunications equipment and to use its functionalities. The application documentation is provided in electronic form.

(2) The SaaS Service is provided in a data center for use and retrieval by the customer. The SaaS service shall be deemed to have been provided ready for operation upon notification of functional access data to the customer. The relevant service transfer point for the SaaS service is the router output of the data center used by knooing. knooing is not responsible for failures or the non-availability of hardware and software components, the telecommunications networks or other networks after this service transfer point. The connection of the customer to telecommunications networks, the maintenance of the network connection and the procurement and provision of the hardware and software required by the customer is not the subject of the SaaS contract and is the sole responsibility of the customer.

(3) The scope of the SaaS service, in particular the functionalities of the software, the service level, the technical requirements for use and further details on the access rights are specified in the product description. knooing shall provide the SaaS service to the customer on the basis of the specified service quality. The information in the product description is not to be understood as a guarantee, unless this is expressly designated as such in the product description.

(4) knooing is entitled to adapt the SaaS service to the current technical development or due to changes in the law, changes in jurisdiction, changes in the services of subcontractors or changes in the economic circumstances and to change the technical properties and functionalities within this framework. If such an adjustment not only improves the SaaS service from the customer's point of view, but also reduces the scope of services specified in the product description or changes it in an unreasonable way for the customer, knooing must announce the adjustment to the customer in writing at least six (6) weeks before it is carried out and provide the customer with a correspondingly adjusted product description.

(5) Unless expressly agreed in the product description or in the SaaS contract, knooing owes no further services, in particular no installation, set-up, consulting, customization and/or training services. Further information on the SaaS service, e.g. in brochures, on websites or in the context of verbal presentations, are not part of the agreed services, unless this information is also expressly mentioned in the product description or in the SaaS contract.

(6) Dates and deadlines are non-binding unless they have been expressly agreed in writing as binding. knooing shall only be in default with a performance obligation if the customer has previously warned knooing in writing and unsuccessfully set a reasonable deadline for performance.

 

§ 4 Use of subcontractors

knooing is entitled to have parts of the SaaS service provided in whole or in part by suitable subcontractors. Insofar as knooing uses subcontractors and additional conditions are to be observed by the customer for the use of the services of the subcontractor (e.g. license or other third-party conditions), this is regulated in the product description. The customer undertakes to comply with the additional conditions set out in the product description.

§ 5 Rights of use

(1) The customer receives the non-exclusive, non-transferable right to use the SaaS service within the scope of the SaaS contract.

(2) The customer does not have the right to transfer or license his rights of use to third parties without the express written consent of knooing.

(3) These rights include the right to use, adapt and evaluate the aforementioned functions and services within the scope of the purpose of the contract.

(4) The customer has the right to use the results of the aforementioned functions and services to support its own procurement processes and data-based decision-making.

(5) In particular, the customer may not use the SaaS service beyond the agreed scope of use or have it used by third parties or make it accessible to third parties.

(6) In particular, the customer is not permitted to reproduce the software or parts thereof or to sell, transfer for a limited period, rent or lend the SaaS service. knooing is entitled to take appropriate technical measures to protect against non-contractual use.

(7) The customer shall protect the user and access authorization assigned to him or his users as well as identification and authentication backups from access by unauthorized third parties and shall not pass them on to unauthorized third parties. As soon as the customer has indications that the user and access authorizations have been obtained unlawfully by a third party or could be misused, the customer is obliged to inform knooing of this immediately.

 

§ 6 Duty to cooperate

(1) The customer shall ensure that all cooperation and provision services required for the provision of the SaaS service are provided on time, in full and free of charge for knooing.

(2) The customer shall name an authorized contact person to knooing in writing. The customer shall inform knooing in writing and in goodtime of any change of contact person. The designated contact person is deemed to be authorized to make or receive legally binding declarations for the customer and to make binding decisions for the customer.

(3) The customer shall ensure that the customer's employees who support knooing in the provision of services, in particular the cooperation and provision of services, are available at the agreed times. The customer is responsible for ensuring that its employees have the necessary knowledge, skills and experience to fulfill the tasks assigned to them.

(4) The customer's obligations to cooperate and provide services include, in particular, creating all conditions in the customer's sphere of operation that are necessary for the agreed use of the SaaS service. Unless otherwise agreed, the customer shall in particular

(i) ensure the connection to telecommunications networks, the maintenance of the network connection and the procurement and provision of the IT infrastructure (hardware and software, including necessary software licenses for third-party software) required by the customer for the use of the SaaS service;

(ii) provide the technical conditions of use specified in the product description;

(iii) report malfunctions in the use of the SaaS service to knooing immediately after discovery;

(iv) in the event of fault reports, observe the symptoms that have occurred, the program functionality and the system and hardware environment in detail and report a fault to knooing in writing (e.g. letter, e-mail), stating information useful for troubleshooting, e.g. number of users affected, description of the system and hardware environment and any simultaneously loaded third-party software, and documents;

(5) support knooing in the search for the cause of the fault and encourage its employees to cooperate with knooing. Further cooperation and provision obligations of the customer may be regulated in the product description.

(6) As long as cooperation and provision services of the customer are not provided in accordance with the contract, knooing is released from the relevant performance obligation in whole or in part to the extent that knooing is dependent on the respective cooperation and/or provision. knooing is not responsible for service disruptions caused by the non-contractual provision of cooperation and provision services by the customer. Additional expenses incurred by knooing due to the non-contractual provision of the cooperation and provision services can be invoiced separately by knooing according to expenditure. Any further claims of knooing remain unaffected.

 

§ 7 Third-party software

The software provided in connection with the SaaS Service or executed by the customer may contain open source software or free and open source software (here in after "OSS") to which the license terms of the respective rights holders apply. The respective license terms of the rights holders take precedence over the rights of use of the SaaS contract; this also applies to warranty and liability exclusions of the OSS license terms. The OSS and the applicable license terms are displayed in the software and/or listed in the readme.txt,notice(s).txt or licenses.txt files attached to the version of the software; the source code of the OSS to be provided, if applicable, is available at via a web link specified there or on request. Insofar as the license conditions of an OSS such as the GNU Library /Lesser General Public License require a right to process for one's own purposes and thus to reverse engineer for the purposes of troubleshooting software accessing this OSS, knooing hereby grants this; contradictory provisions of the SaaS contract shall not apply in this respect.

§ 8 Property rights of third parties

(1) If a third party asserts justified claims against the customer due to the infringement of copyrights, patents or other industrial property rights by knooing or by the SaaS service provided by knooing and used by the customer in accordance with the contract, and the customer is prohibited from using the SaaS service in whole or in part by a final court decision, knooing shall be liable to the customer as follows if and to the extent that knooing is at fault in this respect.

(2) knooing shall at its own discretion and at its own expense (i) provide the customer with the opportunity to use the SaaS service, or (ii) modify the SaaS service in such away that the property right of the third party is not infringed, but the SaaS service essentially corresponds to the agreed scope of services, or (iii) refund the remuneration paid for the SaaS service for the period for which it can no longer be used in accordance with the contract. In addition, knooing indemnifies the customer from legally established claims of third parties due to the infringement of property rights due to a contractual use of the SaaS service as well as from the resulting costs of legal defense within the limits of the limitations of liability agreed in these GTC SaaS.

(3) The customer shall reasonably support knooing in all damage mitigation measures. The obligations of knooing pursuant to § 4.5 para. 2 shall only apply if the customer immediately notifies knooing in writing of the assertion or threat of such claims, all extrajudicial and judicial defense measures and settlement negotiations are reserved for knooing or are only conducted with the written consent of knooing, the customer immediately provides any information requested by knooing for the assessment of the situation or defense of the claims and provides reasonable support. Claims of the customer are also excluded if the infringement of property rights is caused by specifications of the customer, by a use of the SaaS service not foreseeable by knooing or by the fact that the SaaS service is modified by the customer or by third parties commissioned by the customer or is used together with products not supplied by knooing, unless such an infringement of property rights would also have been caused without such use, modification or use.

(4) The customer is not entitled to any rights which are not expressly granted to the customer above. knooing reserves all rights to work results, trademarks, know-how and other industrial property rights which exist for the SaaS service or which arise in connection with the use of the SaaS service. Without the express written consent of knooing, the customer is not authorized to publicly name knooing and the use of the SaaS service and/or to pass on work results created using the SaaS service to third parties.

 

§ 9 Terms of payment

(1) The remuneration for the provision of the SaaS service is regulated in knooing' s offer.

(2) If a usage-independent flat-rate fee per time unit (e.g. month, quarter, year) has been agreed for the provision of the SaaS service, this shall be due for payment annually in advance for the minimum term and for each renewal year. Usage-dependent remuneration is invoiced retrospectively.

(3) Insofar as knooing provides services for which knooing can demand separate remuneration, these shall be remunerated separately on a time and material basis, unless the parties have agreed otherwise.

(4) All remuneration quoted is subject to the applicable statutory value added tax. The customer must pay the remuneration to knooing without deduction of withholding tax or similar charges.

(5) All invoices are due for payment within thirty (30) calendar days of the invoice date.

(6) In the event of changed market conditions, significant changes in procurement costs, changes in VAT or price increases by subcontractors, knooing is entitled to adjust the remuneration for the SaaS service. However, such a price adjustment is permitted at the earliest twelve (12) months after conclusion of the SaaS contract and only once a year. knooing shall notify the customer of the change in writing at least six (6) weeks before it takes effect. In the event that the customer does not accept the price increase, both knooing and the customer are entitled to terminate the SaaS contract as a whole with a notice period of one (1) month to the end of the calendar month, insofar as the price increase amounts to more than seven percent (7%) of the previous remuneration. In the event of termination, the prices that have not been increased by the time the termination takes effect shall apply.

(7) The customer can only offset against legally established or undisputed claims. He is only entitled to assert rights of retention against knooing if the asserted counter claim is undisputed or has been legally established. The assignment of claims against knooing is excluded. However, the aforementioned does not apply within the scope of application of § 354a HGB.

 

§ 10 Defects in performance

(1) The SaaS Service is defective if it does not have the agreed scope of performance. The agreed scope of performance of the SaaS Service is determined by the specifications in the product description. If no agreement has been reached on the scope of performance, the statutory provisions shall be used to assess whether or not there is a defect.

(2) The customer must report defects in the SaaS service to knooing immediately, stating the information known to him and useful for their detection. Then, in the case of fault reports, the symptoms that have occurred, the program functionality and the system and hardware environment must be observed in detail and knooing must be notified of a fault in writing (e.g. letter, e-mail), stating information useful for troubleshooting, such as the number of users affected, description of the system and hardware environment and any simultaneously loaded third-party software, and documents.

(3) The customer shall take reasonable measures to facilitate the determination of the defects and their causes and to support knooing in the search for the cause of the fault and to encourage its employees to cooperate with knooing.

(4) knooing shall determine the cause of a defect at its own expense and inform the customer of the status. If the determination of the cause leads to the result that a malfunction of the SaaS service is not due to a defect for which knooing is responsible, knooing only has to remedy the malfunction if the customer agrees to bear the associated costs.

(5) knooing canrectify defects in the SaaS service at the discretion of knooing by removal,bypassing or replacement. If knooing does not successfully complete the rectification of defects within a reasonable period of time, the customer may set knooing a grace period. After expiry of the grace period, the customer may demand a reasonable reduction in the remuneration or terminate the SaaS contract; the right of the customer to remedy the defect himself in accordance with § 536a para. 2 BGB is excluded. A grace period for the rectification of defects is dispensable if this is impossible, if it is refused or unreasonably delayed by knooing, if there are reasonable doubts regarding the prospects of success or if it is unreasonable for the customer for other reasons.

(6) If the provision of the SaaS service is delayed or temporarily impossible due to circumstances that could not have been foreseen by knooing even with the utmost care that could reasonably be expected (e.g. epidemic, pandemic, fires, explosions, power failures, earthquakes, floods, severe storms, strikes, embargoes, acts of civil or military authorities, war, terrorism (including cyber-terrorism), a network failure for which knooing is not responsible)(hereinafter "force majeure"), performance deadlines shall be extended by a period corresponding to the duration of the existence of the force majeure.

force majeure. knooing shall immediately inform the customer in writing of the impossibility to provide the service. If the force majeure exists for a consecutive period of more than one hundred and eighty (180) days, the customer has the right to terminate the SaaS contract in writing with immediate effect without notice. In this case, the customer shall pay knooing the agreed remuneration for the SaaS service already provided; knooing reserves the right to assert further legal claims against the customer.

(7) An immediate reduction of the current remuneration for the SaaS Service is only permissible if the claim for reduction is undisputed or has been legally established; the customer reserves the right to reclaim any overpaid amounts in accordance with the principles of unjust enrichment (Sections 812 et seq. BGB).

(8) If it is agreed in the product description that the customer can claim a flat-rate reduction of the remuneration in the event of non-fulfilment of a service level, a reduction of the remuneration beyond this flat-rate reduction for the same breach of duty is excluded.

(9) The rights of the customer due to defects in the SaaS service are excluded if the customer makes changes to the SaaS service or has them made without the consent of knooing, unless the customer proves that the changes have no unreasonable impact on the analysis and elimination of the defects for knooing.

(10) If knooing provides services in the determination or rectification of defects without being obliged to do so, knooing may demand remuneration on a time and material basis if the absence of a defect was at least grossly negligently misjudged.

 

§ 11 Liability

(1) knooing shall be liable without limitation for damages caused intentionally or through gross negligence, for damages resulting from culpable injury to life, limb and health, for damages that give rise to an obligation to pay compensation under the Product Liability Act and for damages due to the absence or discontinuation of a warranted characteristic or in the event of non-compliance with a guarantee.

(2) In the event of simple negligence, knooing shall only be liable insofar as it is a breach of material contractual obligations. Essential contractual obligations are the obligation to provide the SaaS service on time, the freedom from defects of title of the SaaS service and such material defects that impair the functionality or usability more than insignificantly, as well as consulting, protection and care obligations that are intended to enable the customer to use the SaaS service in accordance with the contract or to protect the life and limb of the customer's personnel or to protect the customer's property from significant damage. Otherwise, liability for damage caused by simple negligence is excluded. § Section 7 (1) remains unaffected.

(3) In the event of a simple negligent breach of material contractual obligations by knooing, the obligation to pay compensation is limited to the foreseeable damage typical for the contract. The foreseeable damage typical for the contract is the damage which knooing foresaw as a possible consequence of a breach of contract when the contract was concluded or which knooing should have foreseen if it had exercised due care. Indirect damages and consequential damages, which are the result of a non-contractual provision of services, are also only eligible for compensation if such damages are typically to be expected when using the SaaS service as intended. § Section 7 (1) remains unaffected.

(4) The exclusion of liability under this section extends to all claims arising out of or in connection with this Agreement or the use of the Services.

(5) To the extent permitted by law, the liability of the parties is limited to the amount that the client has paid to knooing under this agreement.

(6) knooing is also entitled to defenses and objections from the SaaS contract against third parties.

(7) The above provisions on limitation of liability also apply to the personal liability of knooing's employees, representatives and bodies.

(8) Claims for damages and claims for reimbursement of futile expenses of the customer shall become time-barred within one (1) year; Section 199 (1) BGB shall apply with regard to the commencement of the limitation period. This does not apply to claims for damages and claims for reimbursement of futile expenses due to injury to life, limb and health, in the case of claims under the Product Liability Act and in the case of a breach of a warranted characteristic or a guarantee. This also does not apply to claims based on an intentional or grossly negligent breach of duty by knooing or a legal representative or vicarious agent of knooing.

 

§ 12 Use of a free SaaS service

(1) Insofar as knooing provides the customer with a SaaS service for use free of charge, e.g. for a limited test period, the following deviating regulations on claims for defects and liability apply:

(2) knooing is liable for material defects for direct damage caused to the customer because a material defect in the SaaS service was fraudulently concealed from the customer and for consequential damage caused by intentional or grossly negligent action on the part of knooing. Any further liability for material defects is excluded.

(3) knooing is liable for defects of title only for damages incurred by the customer because a defect of title in the SaaS service was fraudulently concealed from the customer. Any further liability for defects of title is excluded.

(4) knooing is otherwise only liable for intent and gross negligence. Further claims for damages and reimbursement of expenses by the customer, regardless of the legal grounds, in particular for breach of duties arising from the contractual obligation and from tort, are excluded. However, liability under the Product Liability Act remains unaffected.

 

§ 13 Confidentiality, references

(1) The parties undertake to treat the confidential information made available to them by the other party on the basis of the SaaS contract as strictly confidential and to use it only for the purpose of performing the SaaS contract and to take reasonable precautions to protect the confidential information. This includes, in particular, taking protective measures in a manner similar to those used to protect its own confidential information, but in any case with no less than reasonable care.

(2) The obligation of confidentiality extends to information in written, oral, electronic or other form.

(3) The parties may only disclose confidential information to their employees or agents who need to know this information and who are also obliged to maintain confidentiality.

(4) The parties shall conclude a separate agreement regarding an order data agreement if necessary.

(5) knooing is entitled to refer to the contractual relationship with the customer in a suitable form in brochures and publications (e.g. reference lists). If the customer does not agree to this, he shall inform knooing accordingly in writing.

(6) This section governs the confidentiality obligations of the parties under this Agreement and forms an integral part thereof.

 

§ 14 Contract term and termination

(1) Unless otherwise agreed in the offer, the SaaS contract shall have a minimum term until the end of the full calendar year following the conclusion of the contract. Thereafter, the SaaS contract shall be extended by one (1) further calendar year in each case, unless it is terminated with three (3) months' notice to the end of the minimum term or the respective extension year.

(2) Each party is entitled to terminate the SaaS contract at any time for good cause in accordance with Section 314 BGB.

(3) After receipt of a notice of termination from knooing or after termination by the customer, the customer shall immediately ensure that his data managed with the SaaS service is backed up and migrated to a system of the customer at the latest upon termination of the SaaS contract. A transition period necessary for the customer after termination of the SaaS contract in order to migrate the data managed with the SaaS service requires a separate written agreement with knooing. On request and for a separate fee, knooing will support the customer during the migration. After expiry of the agreed transition period, knooing will delete the customer's data in accordance with the legal obligations.

(4) knooing is entitled to temporarily or permanently block the customer's access to the SaaS service if there are concrete indications that the customer is violating or has violated the contractual obligations of the SaaS contract, in particular default of payment, violation of the agreed scope of use or other agreed conditions of knooing subcontractors and/or applicable law, or if knooing has another legitimate interest in the blocking. When deciding on a blocking, knooing will consider the legitimate interests of the customer appropriately and threaten a blocking in advance with a reasonable lead time in writing. In individual cases, knooing may also block access without prior warning in order to protect the legitimate interests pursued by knooing with the blocking, insofar as a prior warning is not required by law or for other legal reasons. The blocking of access to the SaaS service does not simultaneously constitute termination of the SaaS contract. The blocking of access without termination can only be maintained by knooing for a reasonable period of time, up to a maximum of three(3) months. The entitlement of knooing to payment of the remuneration for the SaaS service remains unaffected during the blocking. The customer has a claim to reinstatement of access after he has proven that he has stopped the use contrary to the contract and has prevented future use contrary to the contract.

(5) This section governs the contract term and termination conditions under this Agreement and forms an integral part thereof.

 

§ 15 Final provisions

(1) All amendments and additions to contracts, including amendments to this clause, must be made in writing (Section 126 BGB). This also applies to amendments or additions to this written form clause. The transmission of the relevant declarations by telecommunication, in particular by e-mail, is not sufficient for this purpose. There are no verbal collateral agreements.

(2) General terms and conditions of the customer are not part of the contract.

(3) Should a provision of this contract be or become invalid or unenforceable or should this contract contain a loophole, this shall not affect the validity of the provisions of this contract. In this case, the parties undertake to reach an amicable agreement that comes as close as possible to the economic intentions of the parties resulting from the invalid provision.

(4) These GTC SaaS and the SaaS contract are subject to the law of the Federal Republic of Germany. The provisions of the UN Convention on Contracts for the International Sale of Goods shall not apply.

(5) The exclusive place of jurisdiction for all legal disputes between the parties arising from or in connection with the SaaS contract is Munich, Germany.

 

B. Data Processing Agreement (DPA)

§ 1 General data protection provisions

(1) The customer is responsible for compliance with all relevant statutory data protection provisions, in particular for the lawfulness of data transfer and data processing of personal data of its employees and other data subjects in connection with the use of the SaaS service.

(2) If knooing processes personal data of the customer as part of the provision of the SaaS service, knooing will act on behalf of the customer. knooing will therefore only process the personal data as part of the contractually owed service provision or other written instructions of the customer and in accordance with the data protection regulations. The details of the order processing shall be specified by the parties in a separate "Agreement on the processing of personal data on behalf of knooing".

 

§ 2 Special data protection provisions

(1) knooing undertakes to use all transmitted data only for the agreed purposes and to ensure that third parties who have access to the data are also subject to the data protection provisions of this contract.

(2) knooing will not pass on any personal data to third parties unless this is necessary within the framework of this agreement or due to legal obligations.

 

§ 3 Other data protection provisions

(1) If communication by e-mail or use of a project and collaboration portal takes place in connection with the initiation and execution of the SaaS contract, neither party shall derive any claims from the fact that e-mail messages including attachments may be read, altered, falsified, lost or infected with viruses by third parties or that information may not be available due to planned and communicated maintenance work on the project and collaboration portal.

(2) knooing shall inform the customer immediately of any data protection violations if these have an impact on the customer's data.

(3) This section regulates the data protection and data security requirements within the scope of this agreement and forms an integral part of it.

  

C. Definition of terms

Agreement: Refers to this General Terms and Agreements (GTA) document, including all referenced schedules, annexes, and amendments.

knooing Platform: The AI-driven platform provided by knooing GmbH thatfacilitates IT sourcing, supplier discovery, and procurement optimization.

User.: Any individual or entity accessing and using the Platform,including but not limited to customers, suppliers, and administrators.

Supplier: A third-party provider offering IT solutions, products, orservices that are listed on or integrated into the knooing Platform.

AI Matching Algorithm: The proprietary artificial intelligence technology used bythe knooing Platform to match customer procurement requests with relevant ITsuppliers and solutions.

Procurement Request: A request submitted by a customer via the knooing Platformto identify suitable IT solutions or suppliers.

Open-source software: Open-source software components from other manufacturerswhich may be copied, distributed, used as well as modified and distributed inmodified form in compliance with the respective conditions of the open sourcelicense.

SaaS (Software as a Service): Provision of the contractual software on servers that areoperated for or by knooing, without providing the customer with a copy of thecontractual software.

Service Level Agreement (SLA): A separate document outlining the agreed performance standards, uptime guarantees, and support levels provided by knooing GmbH.

Subscription Model: The pricing structure under which users gain access to the knooing Platform, which may include monthly or annual fees, pay-per-use pricing, or enterprise agreements.

Third-Party Services: External platforms, software, or data providers that are integrated with or used in conjunction with the knooing Platform.

Connect with Knooing

WE ARE LOOKING FORWARD
TO HEAR FROM YOU!

  • Call Us
    t +49 (0) 89 143 792 90
  • knooing GmbH

    Rosenheimer Str. 143c
    81671 München

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.